Customer Service - Inbound

Role & responsibilities

• Capture feedback on leads shared with branches.
• Interact with customers, when necessary, to facilitate the loan booking process.
• Provide support to branch teams for documentation-related issues.
• Identify areas of improvement in the process and suggest solutions.
• Share feedback from branches with the Tele Calling team to ensure the generation of quality leads.
• Maintain accurate records of interactions with customers and branches.
• Collaborate with internal teams to address customer concerns and improve service delivery.
• Stay updated on product offerings and processes to provide accurate information to customers.
• Adhere to company policies and procedures at all times.

Preferred candidate profile

• Graduation is Mandatory
• Freshers are welcome
• 1-4 years of Inbound process or customer service experience will be preferred