Customer Service Executive

Role & responsibilities

1. Handle customer service requests through various touchpoints & provide prompt support
2. Perform document verification to ensure the accuracy & completeness of customer information
3. Manage customer service requests from initiation to closure, ensuring end to end resolution with defined service levels.
4. Co-ordinate & follow up with internal stakeholders to ensure timely closure of customer service requests.
5. Identify issues & recommend process improvements to enhance service quality & operational efficiency.

Preferred candidate profile

• Freshers are welcome to apply.
• Candidates with 6 months to 1 year of experience in Customer Service, Operations, Back Office, or related roles are preferred.
• Strong communication and interpersonal skills.
• Good attention to detail and problem-solving ability.
• Ability to work in a fast-paced environment and manage multiple tasks.