{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Executive","description":"

Roles and Responsibilities :

Handle customer inquiries, resolve issues, and provide solutions via phone calls.
Process customer requests for product information, orders, returns, and exchanges.
Maintain accurate records of all interactions with customers using CRM software.
Meet performance targets for quality metrics such as first call resolution rate and average handling time.
Provide excellent customer service to ensure high levels of customer satisfaction.
Collaborate with team members to achieve common goals and objectives.

Job Requirements :

Excellent communication skills in English; proficiency in Bangla, Hindi, or Bengali is an added advantage.
Ability to work on inbound voice processes with good knowledge of customer care executive activities.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and meet performance targets.
Good understanding of customer needs and concerns.

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