Customer Service Executive

About Gintaa

At Gintaa, were redefining how Indians order food. With our focus on affordability, exclusive restaurant partnerships, and hyperlocal logistics, we aim to scale across Indias Tier 1 and Tier 2 cities. We’re backed by a mission-driven team and expanding rapidly, now’s the time to join the leadership and build something impactful.

Job Description

Gintaa is looking for enthusiastic and customer-focused Customer Service Executives to join our growing food delivery platform.

The ideal candidate will be responsible for handling customer queries, resolving order-related issues, coordinating with restaurant and delivery partners, and ensuring a smooth customer experience.

Key Responsibilities

• Handle customer inquiries and complaints through inbound/outbound calls, chat, and other support channels.
• Assist customers with order placement, order tracking, cancellations, refunds, and payment-related queries.
• Coordinate with restaurant partners and delivery executives to resolve order and delivery issues.
• Ensure timely resolution of customer complaints while maintaining high customer satisfaction.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Escalate complex issues to the concerned departments when required.
• Follow company SOPs and maintain professional communication with customers.
• Meet daily performance targets, including response time, resolution time, and customer satisfaction.

Required Skills & Qualifications

• Minimum qualification: Higher Secondary (12th Pass) / Graduate.
• 2+ years of experience in Customer Support, BPO, or the food delivery industry.
• Excellent verbal communication skills in English, Bengali and Hindi; basic English communication skills.
• Good problem-solving and interpersonal skills.
• Basic computer knowledge and ability to use CRM or customer support software.
• Ability to handle customer complaints calmly and professionally.
• Comfortable working in rotational shifts, including weekends and holidays as per business requirements.

Preferred Candidate Profile

• Prior experience in food delivery, e-commerce, quick commerce, or customer support operations.
• Strong communication and multitasking abilities.
• Customer-first attitude with a willingness to learn.

What We Offer

• Opportunity to work with a growing food delivery platform.
• Supportive and collaborative work environment.
• On-the-job training and skill development.
• Career growth opportunities based on performance.