Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 2-4 years of experience in BPO/Call Centre environment.
• Excellent communication skills with the ability to handle high-pressure situations.
• Proficiency in voice processing technology and computer applications (CRM).
• Ability to work on rotational shifts including evenings, weekends, and holidays.