Customer Service Executive

Key Responsibilities- • Customer Interaction: Act as the first line of support for inbound customer inquiries via phone, email, and live chat, ensuring prompt and professional responses. • Issue Resolution: Identify, troubleshoot, and resolve customer issues effectively. Escalate complex or unresolved problems to the appropriate internal teams or senior management when necessary. • CRM Management: Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system. • Customer Experience: Proactively identify opportunities to improve customer experience and de-escalate tense situations with empathy and active listening. • Feedback Loop: Collect and synthesize customer feedback to share with the reporting supervisors, helping drive continuous improvement. • Performance Metrics: Meet or exceed established KPIs.

Qualifications & Requirements- • Experience: Freshers can apply. • Communication Skills: Exceptional verbal and written communication skills with complete fluency in English CEFR C1 benchmark • Soft Skills: High emotional intelligence, patience, and the ability to maintain composure in stressful situations. Strong conflict resolution and active listening skills. • Adaptability: Ability to adapt to changing workflows, product updates, and varied customer personalities.