Customer Service Executive

Roles and Responsibilities :

• Handle customer complaints and resolve issues in a timely and professional manner.
• Provide excellent customer service by responding to customer queries, concerns, and feedback via phone calls, emails, or chats.
• Identify opportunities to upsell/cross-sell relevant products or services based on customers' needs.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-2 years of experience in BPO/Call Centre environment with focus on CSE (Customer Service Executive).
• Excellent communication skills for effective handling of customer queries and complaints.
• Ability to work in a fast-paced environment with multiple priorities simultaneously.
• Proficiency in solving complex customer problems through problem-solving skills.