Customer Service Executive

ABOUT THE ROLE

Join us as a Customer Service Executive in Gurugram, Haryana, India. This is a full-time, on-site position with an expectation to join within 30 days.
You will be responsible for managing inbound and outbound customer calls, comprehending customer requirements, scheduling appointments, conducting follow-ups with leads and customers, resolving queries, maintaining accurate records, coordinating with internal teams, and consistently meeting assigned targets.

KEY RESPONSIBILITIES

1. Handle inbound and outbound customer calls in a professional and courteous manner.
2. Understand customer requirements and provide accurate information about clinic services.
3. Schedule and coordinate customer appointments and follow-ups.
4. Maintain regular follow-up with leads and existing customers.
5. Address customer queries and resolve concerns promptly and effectively.
6. Maintain accurate records of all customer interactions and follow-ups.
7. Coordinate with internal teams to ensure a seamless customer experience.
8. Consistently achieve assigned calling, follow-up, and customer service targets.

REQUIRED SKILLS AND EXPERIENCE

1. Graduate or equivalent qualification.
2. Excellent verbal communication and interpersonal skills.
3. Prior experience in customer service, healthcare, wellness, or related industries will be an advantage.
4. Strong convincing and follow-up skills.
5. Customer-oriented approach with a professional and positive attitude.
6. Comfortable working in a 6-day working environment.
7. Candidates who can join immediately or at short notice will be preferred.
8. Inbound Calling
9. Outbound Calling
10. Appointment Scheduling
11. Lead Follow-up
12. Customer Service
13. CRM
14. Telecalling
15. Voice Process
16. Telesales
17. Customer Support
18. Cold Calling
19. International Calling
20. BPO
21. Sales
22. Healthcare Sales

WHAT WE OFFER

Opportunity to work with a growing wellness and healthcare brand. Professional and supportive work environment. Growth and learning opportunities. Incentives Up to 4.5 based on role fit, experience, skills, interview performance, and current compensation structure.