Customer Service Executive

Hiring: Customer Service Executive – Domestic Voice Process
We are looking for experienced and customer-focused professionals to join our Domestic Inbound Voice Process in Gurugram. If you have BPO/customer service experience and excellent English communication skills, this is a great opportunity to grow your career in customer support.Job Details

• Location: Vipul Tech Square, Golf Course Road, Sector 43, Gurugram
• Work Mode: Onsite
• Process: Domestic Inbound Voice Process
• Experience: BPO/Customer Service Experience Mandatory
• Qualification: Graduation Mandatory
• Communication: Excellent English communication skills
• Salary: Up to 6.5 LPA, depending on experience and interview performance
• Working Hours: 8 hours per day within the shift window
• Working Days: 5 days one week and 6 days the next week
• Interview Process: 4 Rounds – Walk-In Interview
  

Key Responsibilities

• Handle inbound customer calls and resolve queries professionally.
• Understand customer concerns and provide accurate solutions.
• Maintain a positive and professional customer experience.
• Handle complaints and escalations with patience.
• Follow process guidelines and quality standards.
• Maintain accurate customer interaction records.
• Meet assigned performance and customer satisfaction targets.
  

Required Skills

• Mandatory BPO or customer service experience
• Excellent English communication skills
• Strong customer-handling and problem-solving abilities
• Good listening and interpersonal skills
• Basic computer knowledge
• Comfortable working in a voice process
  

Who Should Apply
Candidates with prior BPO/customer service experience, strong communication skills, and a customer-focused attitude are encouraged to apply.
Interested candidates can apply and attend the walk-in interview.