Customer Service Executive
HighSpring India LLP · Gurugram · onsite · Posted 9d ago
About a minute. You'll make an account on the way through.
About this role
Customer Satisfaction Associate
Location: Gurgaon
Experience: 1- 3 Years
Employment Type: Full-time
Job Description:
We are looking for a customer-focused professional to manage customer escalations, conduct outbound feedback calls, monitor customer satisfaction, and ensure timely issue resolution. The role involves root cause analysis, coordinating with internal teams, tracking service quality metrics, and recommending process improvements to enhance customer experience and retention.
Key Skills: Customer handling, communication, escalation management, problem-solving, root cause analysis, CRM tools, Excel/Google Sheets, and stakeholder coordination.
Qualification: Bachelors degree in Business, Commerce, Operations, or a related field. Experience in customer service, quality, customer success, or escalation management is preferred.
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