Customer Service Executive

Job Summary

Zobello is looking for Customer Service Executive to handle our offline/online support process relating to customer experience.

Requirements

• Flawless English speaking and writing skills a must.
• Hindi Speaking skills a must.
• Knowledge of other languages preferred (French / Spanish).
• Great Problem Solving Skills
• Fast Typing Speed
• A strong work ethic, communication skills, high levels of empathy and selling skills are paramount to this position

Responsibilities

• To serve as the front line, on-call resource for all customers via phone, email and live chat
• Quick and thorough solving of problems for customers any time regarding deliveries, transactions and experience.
• To be ready to know our catalog and technology inside and out in order to guide the customer in finding the right products and making them aware of our delivery policies.
• Coordinating with other departments like shipping solve customer queries, return requests and other package related issues.
• Managing catalog at Marketplaces and updating panels when required.
• Value for self-awareness, intellectual honesty, judgment, empathy and positive energy

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.