Customer Service Executive

Profile: Customer Service Executive Kotak Mahindra Bank

Job Description: Kotak Mahindra Bank is hiring Customer Service Executives for its banking process. The role involves handling inbound calls, emails, and chats to resolve customer queries related to credit cards, including billing statements, payment issues, transaction disputes, card usage, credit limits, and other credit card services.

Key Responsibilities:

• Handle customer queries related to credit cards.
• Provide information about credit limits, card features, and charges.
• Resolve customer complaints professionally and efficiently.
• Deliver excellent customer service through calls, emails, and chats.

Eligibility:

• Graduation is mandatory.
• Experienced candidates preferred.
• Age: 20-30 years.
• Excellent English communication skills.
• No education or employment gap exceeding 6 months.

Salary: Up to 4.5 LPA CTC, based on interview performance.

Shift: Rotational day shift (8:00 AM-8:00 PM; 9-hour shift).

Week Off: 8 rotational offs per month.

Interested candidates can apply now!

For interview scheduling and further details, contact:

HR Dipti: [phone removed]