Customer Service Executive

Role & responsibilities

We are looking for customer-oriented and enthusiastic candidates for the position of Airport Customer Support Executive. The selected candidates will assist passengers with airport-related queries, provide guidance, support check-in and boarding procedures where authorized, and ensure a smooth and pleasant passenger experience.

Key Responsibilities

• Assist passengers with airport-related information and queries.
• Guide passengers to check-in counters, boarding gates, baggage claim areas, and other airport facilities.
• Provide information regarding flight schedules, delays, cancellations, and boarding announcements using approved information sources.
• Support passengers during check-in and boarding procedures, depending on the assigned role.
• Assist senior citizens, passengers with disabilities, and passengers requiring special assistance.
• Help passengers with basic baggage-related queries and direct them to the appropriate departments.
• Handle customer complaints politely and escalate complex issues to the concerned supervisor.
• Maintain professional behaviour and follow airport security and safety regulations.
• Coordinate with airline staff, airport ground-handling teams, and other departments.
• Ensure excellent customer service and passenger satisfaction.

Preferred candidate profile

Eligibility Criteria

• Education: Minimum 12th Pass; graduates preferred.
• Age Limit: 18-30 requirements.
• Experience: Freshers and experienced candidates may apply.
• Communication Skills: Basic to good English communication; knowledge of Hindi and/or the local language is an advantage.
• Computer Skills: Basic computer knowledge preferred.
• Personality: Good communication, a positive attitude, and a professional appearance.
• Other Requirements: Willingness to work in rotational shifts, including nights, weekends, and holidays.

Required Skills

• Excellent customer service and interpersonal skills.
• Good verbal communication.
• Patience and problem-solving ability.
• Ability to work in a team.
• Professional attitude and grooming.
• Ability to work under pressure in a busy airport environment.