Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, resolution rates, and first-call resolution.

Job Requirements :

• 0-3 years of experience in BPO or customer service industry.
• Excellent communication skills with ability to handle high-pressure situations.
• Proficiency in processing transactions accurately and efficiently.
• Basic knowledge of computer applications such as MS Office.