Customer Service Executive

Job Timings: Monday to Friday and may have to come in on Saturday if required, to suit UK

Working Timings,

• March to September India timing is 01:00PM to 10:00PM
• October to March India timing is 02:00PM to 11:00PM

Free cab facility for Female Staff (Pick & Drop)

Role & responsibilities

• Attend to and resolve queries received on phone, emails and fax from customers, sales and credit control departments
• Attend to complaints in accordance with the companys guidelines and policy
• Coordinate with various departments to resolve queries within a stipulated time frame
• Chase deliveries with the transport/courier companies and revert to the customer with ETAs.
• Trace missing parcels/goods and revert to the customer
• Handle queries from Wholesale accounts allocated and ensure all queries are dealt with promptly and correctly
• Inform customers of any expected delivery delays
• Handle irate customers and manage their expectation
• Coordinate with Courier services to chase deliveries, collection and pending queries.
• Chase customers for in regard to discrepancy in Returns

Preferred candidate profile

• Minimum 2 to 5 year experience from Customer service,
• Should be Good in MS Excel.
• Should be good in English communication.