Customer Service Executive

Role & responsibilities

• Schedule, confirm, and reschedule appointments for veterinary consultations, vaccinations, grooming, diagnostics, and other services.
• Assist pet parents with queries regarding hospital services, consultation timings, doctor availability, and service charges.
• Provide appointment reminders, vaccination follow-ups, and post-consultation follow-up calls as per hospital protocols.
• Coordinate with veterinarians, reception, billing, and hospital operations teams to ensure smooth service delivery.
• Address customer complaints and concerns professionally and escalate medical or emergency-related queries to the veterinary team.
• Ensure a positive customer experience through timely responses, empathetic communication, and professional behavior.
• Maintain customer confidentiality and adhere to hospital policies and service standards.

Preferred candidate profile

• Excellent verbal and written communication skills.
• Customer service and problem-solving abilities.
• Empathy and patience while interacting with pet parents.
• Basic knowledge of veterinary services and pet healthcare is preferred.
• Proficiency in MS Office, WhatsApp, CRM, and calling tools.
• Ability to work in rotational shifts, including weekends or holidays, as per hospital requirements.

No target, one-time meal provided.

For a professional JD or HR policy, you can write:

• No sales targets are applicable for this role.
• Meal: One-time meal provided by the company during the shift.