MUMBAI · FULLTIME
Customer Service Executive
Auxilo Finserve Pvt Ltd
Mumbai · onsite · Posted 5d ago
Sourced from
Undisclosed1–3 yrsfulltimeMumbai
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Section · 01
About this role
- Handle customer queries related to loan applications, documentation, disbursement, repayment, and other service-related requirements
- Provide timely updates on application status, pending documents, and next steps in coordination with the Sales and Operations teams
- Ensure customer concerns are addressed promptly, with appropriate escalation of complex or unresolved issues
- Liaise with Sales, Credit, Operations, and other relevant teams to facilitate smooth case movement and timely resolution
- Record, track, and follow up on customer requests to ensure closure within defined turnaround times
- Proactively follow up with customers, identify service gaps, and contribute to improving customer satisfaction throughout the loan lifecycle
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Section · 02
Skills
Customer EngagementClient RelationClient EngagementSolving QueriesClient SuccessClient SupportClient RetentionClient ServicingHandling Customer Queriesclient relationshipClient SatisfactionEscalation Management
Section · Company
About Auxilo Finserve
Auxilo Finserve Pvt Ltd
NBFC
195
employees
2017
9 years old
Mumbai,Maharashtra
India
₹9.1L PA avg
Avg at Auxilo Finserve
About
Auxilo Finserve aims to help students advance in their career and achieve great success by offering the best education loan plans with flexible repayment options.
Industries
NBFCInternet
Employee ratings
10 reviews
3.8/ 5
Culture
3.8
Career growth
3.2
Work-life
4.4
Employees rate it well for
Work-Life Balance39Overall Company38
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