Customer Service Executive

We are hiring Customer Service Executive International Voice / Chat / Blended Process

Hiring for Multiple MNCs | Pune | Work from Office | Hybrid mode. If you are looking for job opportunity please share me your updated resume along with your CTC, E-CTC and Notice period details.

Designation: Customer Service Executive / Technical Support Executive

Hiring For: Multiple MNCs

Process: International Voice | Technical Voice | Non-Technical Voice | Chat | Blended

Work Mode: Work From Office

Job Location: Pune

Experience: 05 Years

Salary: 2.5 LPA 6.5 LPA

Shift: 247 Rotational Shifts

Freshers are welcome

Job Summary:

We are hiring Customer Service Executives and Technical Support Executives for international customer support processes with leading MNCs in Pune.

Candidates may be considered for Technical Voice, Non-Technical Voice, International Voice, Chat, or Blended processes, based on their skills, experience, and process requirements.

The role involves interacting with international customers, understanding their concerns, providing accurate resolutions, and delivering a high-quality customer experience.

Key Responsibilities:

• Handle customer interactions through international voice, chat, or blended channels.
• Understand customer concerns and provide appropriate resolutions within defined guidelines.
• For technical processes, troubleshoot basic hardware, software, internet, email, application, and system-related issues.
• For non-technical processes, handle queries related to products, services, orders, billing, accounts, and general customer support.
• Maintain high standards of customer service, quality, and productivity.
• Accurately document customer interactions in CRM/ticketing systems.
• Follow company policies, processes, security guidelines, and escalation procedures.
• Escalate complex or unresolved issues to the appropriate team.
• Meet defined KPIs such as AHT, CSAT, Quality, Productivity, and Adherence.
• Maintain professional and effective communication with international customers.

Required Skills:

• Excellent English communication skills, both verbal and written.
• Good listening, comprehension, and problem-solving abilities.
• Customer-focused attitude with a professional and positive approach.
• Ability to handle customer queries patiently and effectively.
• Basic computer knowledge and familiarity with MS Office, CRM, or ticketing tools.
• For technical processes, basic knowledge of technical troubleshooting and concepts is preferred.
• Comfortable working in a 247 rotational shift environment.
• Willingness to work from office in Pune.