Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide excellent customer service via phone calls.
• Process claims, answer questions about policies, and assist customers with their health insurance needs.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-3 years of experience in a similar role (BPO/Call Centre).
• Strong communication skills for effective client servicing and customer handling.
• Ability to work on night shifts (24/7) including weekends and holidays.
• Basic knowledge of health insurance industry operations.