PUNE · FULLTIME
Customer Service Executive
Tata Communications
Pune · onsite · Posted 12d ago
Sourced from
Undisclosed3–6 yrsfulltimePune
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Section · 01
About this role
Responsibilities
- 24 x 7 Monitoring of network events, alarms and ticket creation
- Alarms filtration and Ticket raising based on business rules
- Ticket co-relations and assignment to correct resolver group
- Perform Alarm-Event correlation, Service Impact Assessment
- Notify Retail/Wholesale Service Provider of incidents - outage notifications
- Support and execute the Real Time Change Management (Planned Outage) process
- Maintain "Work logs" for each ticket
3-6 Years of experience in:
- Basic Telecommunications network understanding
- Basic Knowledge of Access Technologies (FTTx and HFC)
- Understanding of alarms and ability to identify service impact
- Good written English and communications skills
- Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
24 x 7 rotational shift including Australia business hours shift from 2:30 AM to 11:30 AM
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Section · 02
Skills
Customer ServiceretailtelecommunicationsnetcoolcorrelationfttxChange ManagementWholesaleImpact AssessmentTableauoperations
Section · Company
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
Employees rate it well for
Work Life Balance431Salary381Work Culture381Job Security327Work Environment284
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