Customer Service Executive

Roles and Responsibilities :

• Provide exceptional customer service to clients via phone, email, or chat.
• Resolve customer complaints and concerns in a timely and professional manner.
• Process transactions, answer questions, and provide product information to customers.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 1-6 years of experience in BPO/call center environment.
• Excellent communication skills with the ability to handle multiple conversations simultaneously.
• Proficiency in processing transactions using computer software applications.
• Ability to work on rotational shifts including evenings, weekends, and holidays.