MUMBAI · FULLTIME
Customer Service Executive
Apnapaisa
Mumbai · onsite · Posted 13d ago
Sourced from
Undisclosed1–6 yrsfulltimeMumbai
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Section · 01
About this role
We are looking for a Customer Service Executive for Mumbai Location to manage customer queries and complaints across multiple channels and ensure timely and effective resolution.
Principal Responsibilities
- Handle incoming customer queries and complaints through calls and emails
- Understand customer concerns and provide accurate information and appropriate resolutions.
- Coordinate with internal teams to resolve customer issues within defined timelines.
- Maintain proper records of customer interactions and complaints in CRM
- Follow up on unresolved queries and ensure timely closure.
- Identify recurring customer issues and highlight them to the relevant teams.Job Requirements
- Excellent verbal and written communication skills.
- Proficiency in English and Hindi; knowledge of additional Indian languages will be an advantage.
- Strong customer-handling and problem-solving skills.
- Good listening and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic proficiency in MS Office and customer service/ticketing tools.Eligibility
- Graduate in any discipline.
- Minimum 1 year of experience in Customer Service, Customer Support, Helpdesk, or a similar role.
- Candidates comfortable working from Santacruz, Mumbai.
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer SupportcrmTicketing ToolsCustomer QueriesCommunication SkillsticketingHelpdesk