Customer Service Executive

Role & responsibilities :

• Handle and resolve customer queries related to insurance products, policies, and services.
• Ensure high standards of service quality, productivity, and customer satisfaction are consistently maintained.
• Adapt to changing business requirements and take on additional responsibilities as required by the company.
• Identify opportunities to upsell relevant insurance products and services to existing and prospective customers.
• Use effective negotiation and communication skills to achieve business and customer service objectives.