Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for products or services through effective communication skills.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets set by the company for quality, productivity, and sales metrics.

Job Requirements :

• 0-1 years of experience in BPO industry (domestic BPO) or similar field.
• Strong understanding of inbound process, outbound process, voice support, voice processing, and customer care/service principles.
• Excellent communication skills with ability to handle high-pressure situations effectively.