Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries via phone, email, or chat to resolve their issues in a timely and professional manner.
• Process transactions, answer questions about products/services, and provide solutions to customers' concerns.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• Excellent communication skills in English (written & spoken).
• 0-3 years of experience in an International BPO environment handling customer queries.
• Proficiency in processing emails, chats, and other digital channels for customer support.