Customer Service Executive

Position: Customer Service Executive

Luxury Childrens Apparel Brand

Burgundy Brand Collective has launched a French childrens apparel brand in India, with the first store in Mumbai. The brand has crafted collections that reimagine the timeless heritage of French fashion for children. As a contemporary brand with classic roots, they create clothes, accessories, shoes, and nursery items that celebrate the magic and whimsy of childhood.

Responsibilities:

• Guide and assist customers throughout their buying journey, ensuring a personalized and luxurious shopping experience.
• Support retail operations, including handling cash transactions, store operations, inventory management, and visual merchandising to maintain a premium store environment.
• Open and close the store with responsibility and attention to detail, ensuring all procedures are followed meticulously.
• Drive store-level sales by engaging with customers, understanding their needs, and offering appropriate product recommendations.
• Assist the store manager and team in achieving sales targets and maintaining high standards of customer service.
• Manage store assets and equipment with care, ensuring everything is in optimal condition.
• Maintain the in-store visual merchandise to reflect the brands luxury image and attract potential customers.
• Provide feedback and on-ground insights to the management team to help improve store operations and customer satisfaction.

Candidate Qualifications & Skill Requirements:

• Candidate with bachelor's degree from any stream with minimum 2 years of experience in retail sales, preferably within the international fashion or luxury kids apparel brands is a plus.
• Strong customer service orientation, with the ability to deliver a high-end shopping experience.
• Proficient in relevant computer applications and point-of-sale systems.
• Knowledge of customer service principles and best practices within a luxury retail environment.

• Excellent verbal and written communication skills in English; knowledge of additional languages is an advantage.
• Team player with strong listening skills and the ability to collaborate effectively with colleagues.
• Ability to resolve customer concerns with tact and diplomacy, maintaining the brands reputation.
• Honest, mature, and well-organized, with a keen eye for detail.
• Willingness to work hard, take on diverse tasks, and maintain a positive, can-do attitude.

Job Location: Mumbai and Bangalore.

Reporting Manager: Store Manager

About Us:

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts a marketplace for curated gourmet gifts, Ligne Roset – a luxury French contemporary furniture brand and Jacadi Paris - a luxury French children's wear brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.