Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, and chats to resolve their queries and concerns.
• Process customer requests for product information, orders, returns, and exchanges in a timely and efficient manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment or related field.
• Excellent communication skills with the ability to handle international call center operations.
• Proficiency in handling multiple tasks simultaneously while maintaining accuracy and attention to detail.
• Basic knowledge of chat support processes and procedures.