Customer Service Executive

Greetings from Selectsys!!

Were Hiring Experienced Customer Support Representatives &

We are looking for experienced professionals with strong communication skills and hands-on experience in International/US Voice Customer Support/Service.

Job Title: Customer Service Executive International B2B

Reports to: Team Lead / Customer Service Manager

Business Function / Sub-Function: Customer Service / International B2B Support

Location: Hyderabad Work From Office (No WFH/Remote/Hybrid)

Role Purpose

To provide professional support to international B2B clients, maintain strong client relationships, resolve issues, and business opportunities.

Skills

• 2+ years of International Customer Service/Support experience.
• B2B client-handling experience in North America, Europe, Australia, or similar markets.
• Excellent English communication and business email writing.
• Strong customer handling, multitasking, and problem-solving skills.

Education: Bachelor's degree in any discipline.

Key Accountabilities

• Communicate with clients and set clear expectations.
• Handle customer queries, complaints, and issue resolution.
• Maintain trackers and client records.
• Conduct market, competitor, and web research.
• Identify leads, sales opportunities, and potential clients.
• Maintain client relationships and recommend suitable solutions.
• Coordinate with internal teams for timely client support.

Knowledge, Skills & Attributes Essential

• International B2B customer service knowledge.
• Strong communication and relationship-building skills.
• Good research, sourcing, and follow-up abilities.
• Customer-focused, proactive, professional, and detail-oriented.
• Ability to multitask and work under pressure.

Role Dimensions

• Market: International
• Client Type: B2B
• Preferred Markets: North America / Europe / Australia
• Location & Experience: Hyderabad & 2+ years
• Work Mode: Work from Office

Leadership

• Take ownership of client interactions and assigned responsibilities.
• Maintain professional communication and proactively address client needs.

Team Management

• Individual contributor role.
• Coordinate with Customer Service, Sales, Business Development, and Operations teams.

Deliverables

• Timely client support and issue resolution.
• Accurate trackers and records.
• Strong client relationships.
• Qualified leads and identified business opportunities.
• Timely follow-ups and effective internal coordination.

How to Apply:- Please drop your updated resume to the below e-mails : [email removed] | [email removed] Contact HR : Goutham : [phone removed] | Kishore : [phone removed]

Disclaimer: Selectsys does not charge any recruitment or placement fees. Beware of fraudulent calls, messages, or individuals asking for money in the name of Selectsys. Recruitment is based solely on the companys selection process.