Customer Service Executive
KGK Group · Mumbai · onsite · Posted 30d ago
₹2.0L - ₹5.0L PA1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Ability to build and maintain strong client relationships through effective clienteling.
- Maintain continuous and effective communication with clients throughout the service cycle.
- Use extensive diamond and bespoke product knowledge to provide exceptional customer service.
- Oversee all facets of customer interactions and service processes.
- Identify and understand client needs to provide appropriate solutions.
- Make calls to existing and new customers to understand their requirements and offer support.
- Organize and maintain all customer information in CRM systems.
- Keep management informed by submitting activity and service reports such as daily call reports, weekly plans, and monthly updates.
- Any Graduate/Under Graduate.
- 2+ years of experience in customer service / support role.
- Strong interpersonal skills with the ability to understand client needs and adapt communication style accordingly.
- Strong verbal communication skills along with active listening.
- Familiarity with computers, especially CRM systems and Excel.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to adapt in a dynamic and growing business environment.
- Team player.
- British accent preferred.
Sourced from naukri
Skills
Customer ServiceCustomer SupportUS ProcessInternational Voice ProcessInternational BPOBlended Process
About KGK Group
KGK Group
Jewellery
381
employees
1905
121 years old
Hong Kong
China
₹2L – ₹5L PA
This role
About
KGK Group is currently active in 16 countries! An invincible name in the industry of diamonds & gemstones
Industries
JewelleryMetals & MiningRetail
Employee ratings
253 reviews
3.3/ 5
Culture
3.1
Career growth
2.9
Work-life
3.4
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