Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
• Process customer requests for products/services, handle complaints, and provide solutions to improve overall customer satisfaction.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-3 years of experience in an international BPO environment.
• Strong communication skills for effective customer handling over the phone, email, or chat.
• Ability to work on blended processes involving both automated systems (IVR) and human interaction.