Customer Service Executive

Job Title: Customer Support Executive (CSE – Tele-calling)

Experience: 1–4 Years

Location: Hadapsar, Pune

Company: ProMunim of India

Job Summary:

We are seeking a dynamic and results-driven Customer Support Executive (CSE) with hands-on experience in end-to-end sales processes, including lead generation, client interaction, follow-up, and documentation. The ideal candidate should be confident in handling the complete sales cycle from initial calling to deal closure and post-sale coordination.

Key Responsibilities:

• Handle outbound and inbound calls to generate and qualify leads

• Explain company services/products and convert leads into sales

• Manage the complete sales cycle from first contact to final closure

• Conduct regular follow-ups with interested prospects

• Maintain strong client relationships and customer satisfaction

• Handle sales documentation and onboarding formalities

• Coordinate with internal teams for smooth execution of services

• Maintain accurate records in CRM or internal systems

• Achieve assigned sales targets and KPIs

Required Skills:

• Strong communication and convincing skills

• Good understanding of sales funnel and closing techniques

• Ability to handle client objections confidently

• Basic knowledge of MS Excel / CRM tools

• Time management and multitasking abilities

• Customer-focused and target-oriented mindset

Eligibility Criteria:

• 1–4 years of experience in end-to-end sales (from calling to documentation)

• Experience in telesales, inside sales, or customer handling roles preferred

• Graduate in any field

Preferred Qualities:

• Immediate joiners preferred

• Experience in finance, consulting, or service-based industry is a plus

• Positive attitude and willingness to learn

Salary: As per industry standards + Performance Incentives