Customer Service Executive

Role & responsibilities

Key Responsibilities

• Lead and manage the telecalling team to achieve sales and lead generation targets.
• Develop calling strategies, scripts, and follow-up processes.
• Monitor KPIs, call quality, productivity, and conversion rates.
• Train, mentor, and motivate team members.
• Coordinate with Sales and Marketing for campaigns and lead closures.
• Prepare MIS reports and performance dashboards.
• Handle customer escalations and ensure high customer satisfaction.
• Drive continuous process improvements and team engagement.

Preferred candidate profile