Customer Service Executive

Roles and Responsibilities :

• Handle customer inquiries via chat, email, and phone calls to resolve their queries related to travel bookings.
• Process customer requests for flight changes, cancellations, refunds, and other travel-related issues.
• Provide accurate information on airline policies, routes, schedules, and fares to customers.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-3 years of experience in a BPO/call center environment with a focus on customer care or sales.
• Strong communication skills with excellent verbal and written English proficiency.
• Ability to work in an international process environment handling multiple languages (written).
• Basic knowledge of airline operations, ticketing systems, and travel regulations.