Customer Service Executive

Hi Job-Seekers!!!

Greetings from ShiningstarsITPL!!!

Note- ShiningstarsITPL does not charge any amount for any other job opportuinites.

Profile: Customer Service Executive / Key Account Manager

Location: Bengaluru

Eligibility: Any Graduate, Experienced, Freshers can apply

Salary: 1.75 LPA-3.5 LPA (Based on last drawn salary)

Work Requirements

• Excellent communication skills in Hindi & English
• Strong customer-handling ability
• Willingness to work in rotational shifts
• 6 days working with rotational weekly off
• Candidates must be comfortable with both voice and digital communication channels (based on role)
  

Roles & Responsibilities

• Respond to customer queries through phone, email, chat, and social platforms
• Assist customers with product/service information, troubleshooting, and navigation
• Manage customer concerns with empathy and professionalism
• Aim for first-contact resolution to enhance customer satisfaction
• Identify opportunities to upsell or cross-sell relevant services
• Suggest process improvements and contribute to overall customer experience
  

How to Apply-

For interview alignment or queries, please contact:

Aditi [phone removed]

Hanshika [phone removed]

Sneha [phone removed]

Niyati [phone removed]

Uroos [phone removed]

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