Customer Service Executive

Virtual Drive for Customer Support Executive (Voice) for HCLTECH

HCL Tech Hiring for US/UK Voice Process 12-Sept- 2026 & 13- Sept 2026

Virtual Drive Timing- 11:00 AM-1:00 PM

Interview Link:

12-Sept-26 (Saturday)

Join: https://teams.microsoft.com/meet/440726313060650?p=D015yS0YqvWgkncxOU

Meeting ID: 440 726 313 060 650

Passcode: 6Gc2nT2P

13-Sept-26 (Sunday)

Join: https://teams.microsoft.com/meet/467785086463975?p=xgzH4Pwqf2KoxGh4eq

Meeting ID: 467 785 086 463 975

Passcode: co3uT74M

Designation: Customer Care Representative-Freshers

Any Grad/UG can apply (No Regular Students / No Law Graduate)

B.tech, MTech, BCA and MCA is not eligible.

Work Location: Noida

Two Way Cabs Available

Job Description - Customer Service Executive - Fresher

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.

Work Experience & Qualification criteria:

• Excellent communication skills - both verbal and written - with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers in US/UK Inbound calling preferably in Banking domain

Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers.

Preferred candidate profile