Customer Service Executive

Customer Service Executive:

• Handle and respond to customer queries, complaints, and requests professionally via email within defined service timelines.
• Provide accurate information about products, services, policies, and procedures to support customer needs.
• Maintain excellent written communication with clarity, empathy, and adherence to company standards.
• Log and update all email interactions in the CRM or ticketing system with proper categorization.
• Work towards meeting key performance metrics including response time, quality scores, and customer satisfaction.