Customer Service Executive

Customer Service
Job Summary:
We are looking for an enthusiastic and customer-focused individual to join our Customer
Service team. The ideal candidate should have strong communication skills, a positive
attitude, and a willingness to learn. This role involves assisting customers, handling queries,
maintaining records, and supporting day-to-day operations.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a professional manner.
Assist in resolving customer concerns and ensure timely follow-up. Maintain accurate customer data and update records as needed. Support the team in preparing basic reports and presentations.
Collaborate with internal teams to ensure smooth service delivery.
Contribute to improving the overall customer experience.
Requirements:
Experience: 0-2 years (Freshers with strong communication skills are welcome).
Skills:
o Excellent verbal and written communication.
o Basic knowledge of MS Office (Excel, Word, PowerPoint).
o Good interpersonal and problem-solving skills.
o Willingness to learn CRM tools and customer service processes.
Preferred Qualifications:
Internship or academic exposure to customer service, sales, or client handling will be
an advantage.
Enthusiastic, team-oriented, and eager to build a career in customer service.