Customer Service Executive

Role & Responsibilities

• Handle customer queries and provide timely, polite, and professional support over phone calls.
• Record and update all customer calls, queries, and complaints accurately in the company/app system.
• Understand customer concerns properly and ensure all relevant details are captured correctly.
• Resolve customer issues wherever possible and transfer/escalate complaints to the concerned team when required.
• Handle customer emails and respond to customer queries professionally whenever required.
• Coordinate with internal teams to ensure customer complaints are followed up and resolved within the required timeline.
• Maintain accurate records of customer interactions, complaints, and resolutions.
• Follow company processes and guidelines while handling customers.
• Maintain a professional and customer-friendly approach, even in challenging situations.
• Participate in company-provided training and continuously improve product and customer-service knowledge.

Preferred Candidate Profile

• Good communication skills in English and Hindi are required.
• Knowledge of any additional Indian or regional language will be an advantage.
• Candidate should be confident and comfortable handling customer calls.
• Good listening skills with the ability to understand and identify customer concerns accurately.
• Basic computer knowledge and familiarity with emails/apps is preferred.
• Should be able to maintain accurate records and pay close attention to details.
• Ability to handle multiple customer queries and work under pressure.
• Should be polite, patient, presentable, and professional while communicating with customers.
• Strong problem-solving and coordination skills.
• Immediate joiners will be preferred.
• Freshers can also apply; training will be provided to the selected candidate.

Perks & Benefits

• Training provided for product knowledge and customer handling.
• Opportunity to develop skills in customer service and communication.
• Professional and supportive working environment.
• Career growth opportunities based on performance.
• Salary as per candidate's eligibility and experience.