Customer Service Executive
Thyrocare Technologies · Mumbai · onsite · Posted 45d ago
Not disclosedFresherfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
This job is provided by apna.co Key ResponsibilitiesHandle customer queries and provide appropriate resolutions.
Manage customer interactions through calling and email.
Handle approximately 70% calling and 30% email communication.
Provide accurate information regarding customer queries and services.
Maintain a professional and courteous approach while interacting with customers.
Ensure timely resolution of customer concerns and maintain customer satisfaction.
Follow company processes, guidelines, and quality standards.
Job DetailsProcess: Customer Service – Blended Process
Calling: 70%
Email: 30%
Shift Timing: Any 9-hour shift between 7:00 AM to 10:00 PM
Weekly Off: Rotational
Work Location: Juinagar, Navi Mumbai
Qualification: HSC / 12th Pass
Candidate ProfileGood communication skills.
Basic computer knowledge.
Ability to handle customer queries professionally.
Comfortable working in rotational shifts and with rotational weekly offs.
Candidates with a customer service/call centre background will be preferred.
Freshers with good communication skills are also welcome to apply.
Manage customer interactions through calling and email.
Handle approximately 70% calling and 30% email communication.
Provide accurate information regarding customer queries and services.
Maintain a professional and courteous approach while interacting with customers.
Ensure timely resolution of customer concerns and maintain customer satisfaction.
Follow company processes, guidelines, and quality standards.
Job DetailsProcess: Customer Service – Blended Process
Calling: 70%
Email: 30%
Shift Timing: Any 9-hour shift between 7:00 AM to 10:00 PM
Weekly Off: Rotational
Work Location: Juinagar, Navi Mumbai
Qualification: HSC / 12th Pass
Candidate ProfileGood communication skills.
Basic computer knowledge.
Ability to handle customer queries professionally.
Comfortable working in rotational shifts and with rotational weekly offs.
Candidates with a customer service/call centre background will be preferred.
Freshers with good communication skills are also welcome to apply.
Sourced from foundit
Skills
Customer ServiceEmail CommunicationBasic computer knowledgeCalling
About Thyrocare Technologies
Thyrocare Technologies
Healthcare
1.6k+
employees
1996
30 years old
Mumbai, Maharashtra
India
₹3L PA avg
Avg at Thyrocare Technologies
About
Thyrocare is India's first fully automated diagnostic laboratory with a focus on providing quality at affordable costs to laboratories and hospitals in India and other countries.Thyrocare operates with a Central Processing Laboratory (CPL) in Mumbai, India for esoteric tests, and a Regional Processing Laboratory in major metro cities of India. We have focused on strong technologies, strong brands, and strong systems that enable us to give our clients the best of science and technology at an affordable cost.With a belief that 'Quality' is the heart of any intelligent management, Thyrocare became one of the first Indian diagnostic laboratories to obtain internationally renowned quality accreditations like ISO 9001-2000 rating as early as 2001, which is now escalated to ISO 9001:2015 and CAP (College of American Pathologists) certification in 2007.
Industries
HealthcareBeauty & Wellness
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