Customer Service Executive

Hi Job-Seekers!!

Greetings from ShiningstarsITPL!!!

Note- Shining stars ITPL does not charge any amount for any other job opportuinites.

Hiring Customer Service Executive (Voice & Non-Voice) | Noida , Gurugram & Lucknow

Shining Stars is expanding its customer support team in Noida , Gurugram & Location looking for enthusiastic candidates for Voice and Non-Voice Customer Service roles. If you have excellent communication skills and are eager to build a career in customer support, this opportunity is for you.

Position : Customer Service ExecutiveEligibility: Any Undergraduate (Freshers can apply)

Salary for Noida & Gurugram: 1.75 LPA-3.5 LPA (Based on last drawn salary)

Salary for Lucknow : 1.75 LPA-3 LPA (Based on last drawn salary)

Work Requirements

• Excellent communication skills
• Strong customer-handling ability
• Willingness to work in rotational shifts
• 6 days working with rotational weekly off
• Candidates must be comfortable with both voice and digital communication channels (based on role)

Roles & Responsibilities

• Respond to customer queries through phone, email, chat, and social platforms
• Assist customers with product/service information, troubleshooting, and navigation
• Manage customer concerns with empathy and professionalism
• Aim for first-contact resolution to enhance customer satisfaction
• Identify opportunities to upsell or cross-sell relevant services
• Suggest process improvements and contribute to overall customer experience

How to Apply For interview alignment or queries, please contact:Sneha -[phone removed]

Thanks and regards ,

Sneha Gupta

HR Executive

Shining stars ITPL

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