# Customer Support Representative **Location:** Mohali **Experience:** Freshers & candidates with up to 6 months of experience **CTC:** 3.4 LPA **Shift:** Rotational Shifts **Process:** Blended Process **Employment Type:** Full-Time **Joining:** Immediate Joiners Only### Job DescriptionWe are hiring **Customer Support Representatives** for a BPO customer support process in Mohali. The ideal candidate should have good communication skills, a customer-focused approach, and the ability to handle customer queries professionally through multiple channels.### Key Responsibilities* Handle customer queries and provide appropriate resolutions.* Respond to customer interactions through **voice and non-voice channels**.* Maintain a high level of customer satisfaction.* Identify customer concerns and provide accurate information.* Follow company policies, processes, and quality standards.* Maintain proper documentation of customer interactions.* Escalate complex issues to the appropriate team when required.* Meet defined productivity and quality targets.### Eligibility* **Graduates and Undergraduates can apply.*** Freshers are welcome.* Candidates with **up to 6 months of relevant experience** can apply.* Excellent verbal and written communication skills.* Basic computer knowledge is required.* Comfortable working in **rotational shifts**.* **Immediate joiners only.**### Why Join Us?* Competitive package of **3.4 LPA*** Opportunity to start or build your career in the **BPO/customer support industry*** Suitable opportunity for both freshers and experienced candidates. **Interested candidates can apply now.**Hr - Neha [phone removed][email removed]Sourced from naukri
