Customer Service Executive

About us:-

Vashi Integrated Solutions is a One Stop integrated Solution Provider for Industrial and Commercial Sourcing needs of public and private customers in different segments: Panel Manufacturers, Machine Manufacturers, End Users, Projects, and Electrical Contractors, Solar and Retail.

We are a leading distributor since 1978 for Industrial products.

Our team of 1000 + members are engaged to provide technical and sourcing solutions to save time and cost. We invest in a wide range of inventory of items required in different industries.

We serve as an extended warehouse to many customers thus assuring them to work on lean inventories and enhanced productivity'

Key Responsibilities

• Handle customer complaints end-to-end and ensure timely closure.
• Coordinate with Warehouse, QC, Logistics, Finance & Brand teams.
• Communicate with customers through calls, emails & WhatsApp.
• Track replacements, Credit Notes, FOC & warranty cases.
• Update and manage complaints in Salesforce.
• Monitor TAT/SLA and escalate critical issues when required.
• Identify recurring issues and support process improvements.