Customer Service Executive

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
• Process customer requests, provide product information, and offer solutions to their issues through effective communication skills.
• Maintain accurate records of all interactions with customers using CRM software for tracking purposes.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.

Job Requirements :

• 1-3 years of experience in BPO/Call Centre environment with focus on Customer Service/Telecalling/Voice Process.
• Strong knowledge of inbound process, outbound process, telesales techniques, and voice processing procedures.
• Excellent communication skills with ability to handle high-pressure situations calmly.