Customer Service Executive

Roles and Responsibilities :

• Handle inbound calls from customers to resolve their queries and concerns related to general insurance products.
• Process customer requests, provide product information, and offer solutions in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, resolution rates, and quality metrics.

Job Requirements :

• 2-4 years of experience in BPO/call center environment with focus on voice process operations.
• Excellent communication skills with ability to handle high-pressure situations effectively.
• Strong knowledge of general insurance industry trends and policies.