Customer Service Executive

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
  
• Provide accurate information about products/services to customers through effective communication skills.
  
• Identify opportunities for upselling/cross-selling relevant products/services based on customer needs.
  
• Maintain records of all interactions with customers using CRM software (e.g., Salesforce).
  
• Collaborate with internal teams to resolve complex customer complaints.
  

Desired Candidate Profile

• 0-2 years of experience in BPO/call center environment handling international voice process.
  
• Excellent language skills in English, Hindi, Telugu, Malayalam, Marathi, Tamil, Kannada, Bengali.
  
• Strong understanding of customer retention strategies and techniques.
  
• Ability to work rotational shifts including night shifts.