Customer Service Executive

Customer Support Executive Government Inbound Process | Fixed Sunday Off | Government Holidays | Noida

ICCS DigX Ltd. is hiring Customer Support Executives for a stable inbound voice process supporting a government project in Noida.

Why join this process?

* Fixed Sunday off—no rotational weekly off

* Up to five Sundays off depending on the calendar

* Government holidays as applicable to the process

* Inbound customer-support role—no outbound sales

* Stable and structured government-support process

* Professional BPO working environment

Job details

* Location: Noida, Uttar Pradesh

* Process: Government Inbound Voice Process

* Monthly salary: 13,500

* Experience: Minimum one year

* Qualification: Graduate in any discipline

* Employment type: Full-time

* Weekly off: Fixed Sunday

* Joining preference: Immediate joiners

Key responsibilities

* Handle incoming customer calls professionally.

* Understand customer queries and provide accurate assistance.

* Resolve queries according to approved SOPs and process guidelines.

* Maintain accurate customer-interaction records.

* Escalate unresolved or complex cases to the appropriate team.

* Meet defined attendance, productivity, quality and customer-service standards.

* Maintain confidentiality and comply with data-security requirements.

Candidate requirements

* Graduate in any discipline.

* Minimum one year of experience in inbound voice, customer support, customer service, BPO or call-centre operations.

* Good Hindi communication and basic English communication skills.

* Strong listening and customer-handling ability.

* Basic computer and data-entry knowledge.

* Willingness to work from the Noida office.

* Immediate joiners will be preferred.