Customer Service Executive

Roles and Responsibilities :

• Handle international chats with customers from various countries, providing timely and effective solutions to their queries.
• Process customer requests, resolve issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with other teams to ensure seamless communication and efficient issue resolution.

Job Requirements :

• 0-1 year of experience in an International BPO or Call Centre environment.
• Proficiency in handling international chat processes (non-voice) is essential.
• Strong understanding of basic computer applications such as email, chat software, etc.