Customer Service Executive

Key Responsibilities:

• Handle customer inquiries and resolve issues efficiently.
• Provide accurate information about banking products and services.
• Process transactions and maintain customer records.
• Ensure compliance with banking regulations and policies.
• Deliver excellent customer service and enhance customer satisfaction.
• Build strong relationships with customers to understand their financial goals and offer tailored solutions.
• Develop a deep understanding of banking products to identify upselling opportunities based on customer needs and preferences.

Role Responsibilities:

• Respond to customer queries and complaints effectively, ensuring satisfaction.
• Upsell banking products and services by identifying customer needs.
• Maintain accurate and up-to-date customer records and transaction details.
• Provide feedback to the management to improve customer service quality.