Customer Service Executive

Roles and Responsibilities :

• Handle international customer inquiries via email, chat, and non-voice channels in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer complaints/issues promptly and escalate complex cases to senior team members when necessary.
• Meet performance targets for quality, productivity, and sales metrics.

Job Requirements :

• 0-2 years of experience in an International BPO environment with expertise in blended processes (email/chat).
• Strong understanding of international chat process protocols and procedures.
• Excellent communication skills with ability to work effectively in a fast-paced environment.