Customer Service Executive

Job Location: Noida

Job Summary

We are looking for Customer Service Associates to handle customer queries and incoming alerts, coordinate with internal teams, and provide timely updates regarding order delivery.

Key Responsibilities

• Handle incoming customer alerts and service requests.
• Coordinate with relevant teams to move orders through the delivery stage.
• Communicate with customers through calls and emails when required.
• Confirm order-related information and provide delivery updates.
• Ensure accurate and timely resolution of customer queries.

Eligibility

• Any Graduate / UG can apply.
• Freshers and candidates with relevant experience can apply.
• Previous contact center experience is an added advantage.

Skills Required

• Excellent verbal and written English communication.
• Good listening and comprehension skills.
• Strong analytical and problem-solving abilities.
• Good organizational and interpersonal skills.
• Ability to work in rotational shifts and holidays as per business requirements.
• Basic knowledge of MS Word, Excel and PowerPoint.
• Typing speed: 30 WPM with 85% accuracy.
• Versant 4 Skill Essential B2 & above.

• Shift & Work Details
• 24/7 rotational shifts.
• 5 working days with 2 split week-offs.
• Working on holidays/weekends as per business requirements.
• Transport facility provided as per company policy.

POC-Jashwanth HR.

Contact-[phone removed].

Email ID[email removed].